Customer Service representative Japanese

The position is responsible in enhancing the reputation of William Hill Online by offering excellent customer service via Chat, Email or Phone.
Assists customers via Chat, Email or Phone in a speedy and accurate manner in Japanese and EnglishCompletes customer interactions within the agreed timeframe (Average)Creates added value by supporting cross sell initiatives and promotional offersMeets or exceeds quality targets via offering excellent customer serviceStrives to ensure a high customer satisfaction level at all timesOffers resolutions and closure to complaints and disputes through demonstrating excellent problem solving skillEnsures regulatory compliance by ensuring all appropriate processes are followedAttends all applicable training sessions to continue to improve knowledge and skillsJob Requirements:
Must be fluent in Japanese (speaking, reading and writing - Hiragana, Katakana, Kanji) and English languagesPreferably with 6 months to 1 year of BPO experienceExperience in complaints handling and resolutionExcellent verbal and written communication skillsGood Computer literacy with knowledge of Word, Excel and OutlookKnowledge of the BPO setupAmenable to work on shifting schedule

PhilippinesOther parts of PhilippinesTaguig Map

Name of person in charge of hiring：Pel Bachoco