Japanese CSR

Position
B2C Customer Service Contact Center Agent at IT company (Japan-capital)

Job Responsibilities
 Answer phones from customers professionally and respond to customer inquiries
 Research required information using available resources
 Handle and resolve customer complaints regarding product sales to customer service problem
 Provide customers with the product information
 Identify and escalate priority issues and report to the high-level management
 Follow up complicated customer calls where required
 Record details of comments, inquiries, complaints, and actions taken
 Perform other related duties, as assigned

Qualification Requirements
*Any nationality with Filipino work visa is welcomed

【Required (MUST)】
 N2 holder
 Filipino Work Visa
 Have worked in Japan for at least 1 year
 Have experience working in the Call Center industry
 English proficiency: At least business level (Ability to communicate in daily business)
 Excellent communication skill
 Good computer skills
 Ability to work with others in a close manner
 Willing to work on a shifting schedule (Weekends, Holidays)

【Preferred (WANT)】
 Experience in IT the industry (home appliances, audios, game machines and mobile phones)
 Good understanding and experience of customer service

PhilippinesManilaBonifacio Global City, Taguig City Map

Name of person in charge of hiring：Roxas Anna Katrina