Customer Success Manager

A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with customers, as well as different teams in Open iT, to ensure that customers are satisfied with the services they receive and to improve upon areas of dissatisfaction. You will be working across many functions within Open iT, including Professional Services: Delivery and Technical Presales and Analysis team, Support, Marketing, and Sales.

The main responsibilities of this position include, but are not limited to:

In proactive situations, establish a strategic advisor relationship with your aligned customer by providing value throughout the customer partnership
In reactive situations where customer success is at risk, you will engage and drive remediation activities that recover customer satisfaction levels. This will be achieved by contributing your skills and knowledge of Open iT solution, and also by harnessing resources across different teams in Open iT, as needed. You will act like the customer’s trusted advisor
Engage closely with the customer’s Project Lead and/or Executive Sponsor/s, as well as other customer contacts that influence the direction of Open iT in the customer
Help customers realize Open iT value quickly by partnering closely with the Delivery team in product implementation, and with TPA team in customer onboarding and training services
Contribute to revenue generation through following up on renewals and identifying upsell and expansion opportunities, and partner with Sales to successfully close such opportunities.

Required Qualifications:

Fluent in English and Japanese
At least a year of working experience in Customer Success Management, Presales, Project Management or similar position
Fluency in both written and spoken communication
Excellent interpersonal and customer relationship skills
Strong empathy for customers and passion for helping and serving customers
Ability to influence through persuasion, negotiation, and agreement
Good organizational, multi-tasking, and time management skills

Preferred Qualifications:

Knowledge in software licensing and software asset management
Familiar with account management methodologies

We interview through MS Teams. Send us your resume through our website: https://openit.com/job/customer-success-manager-jpn/

PhilippinesOther parts of PhilippinesDoña Aurora Blvd., Brgy. Gulang-gulang, Lucena City, Quezon Map

Name of person in charge of hiring：Jenny Rose Llorin