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  3. Customer Service Representative | Japanese Bilingual

Customer Service Representative | Japanese Bilingual

Negotiable / Unpublished

  • Sutherland Global Services
  • Location: Manila
  • Japanese level:Fluent │Required length of experience:Less than 1 year

Permanent role, 1 way flight ticket to Malaysia

  • Permanent
  • Less than 1 year
  • Close
Date:2021/01/26~2021/07/25

Job summary

Job category Technical (Sales / Design / Development / Production Control)/Sales / Maintenance
Industry IT / Communications / Internet/ Communication Services
Employment type Permanent
Position level Associate
Number of openings 10
Desired entry time Anytime
Required language skill

Japanese (Fluent)

Foreign language competence
Working hours Full Time
Welfares / Leave systems Allowances : performance, travel, language, shift
AL : 10 days

Benefits:
1 way flight ticket to Malaysia.
2 weeks of free accommodation
Flexible working shift (no graveyard shift)
Medical & optical coverage
Performance allowance

Work details

Title: Japanese Speaker – Customer Service Associate
日本語スピーカー ― カスタマーサービスアソシエイト

Job Description
仕事内容
• Associate to handle general enquiries of customers over phone calls and live chats
電話やチャットを介した顧客の一般的な問い合わせ全般に対応します。
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
クライアントと高水準のプロ意識を維持し、あらゆる発信者とポジティブな関係を築くため取り組む必要があります。
• Maintains customer records by updating account information.
アカウントの情報を更新することで、顧客記録を維持します。
• Exemplary communication skills and customer-oriented approach
模範的なコミュニケーションスキルと顧客志向のアプローチを行います。
• Ability to present, persuade and communicate effectively
プレゼンテーション能力、説得力、コミュニケーション能力。
• Good knowledge of computer
パソコン知識のある方。

Job Requirement

仕事の条件

• Japanese Speaking with Kanji writing skill
漢字を書くスキルと日本語を話すスキルが必要です。
• Both native & non-native are welcomed
ネイティブとノンネイティブの両方を歓迎します。
• Non -Native should have N1 or N2 certification
ノンネイティブの方は N1、N2 の認定を取得している必要があります。
• Candidates with e commerce experience will be an advantage e commerce の経験をお持ちの方は優遇致します。
• Candidates with English communication skill is welcomed but not mandatory
英語のコミュニケーションスキルを持つ候補者を歓迎しますが、必須ではありません。
• 3 weeks of paid training
3 週間トレーニングがあります。
• Able to work on flexible shift hours
臨機応変なシフト勤務が可能な方。(日本時間午前1時以降の深夜勤務はありません)

About interview

Phone interview

Liaison

PhilippinesManilaLevel 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City Map



Name of person in charge of hiring:Sanchez Aleksandra

Customer Service Representative | Japanese Bilingual

Sutherland Global Services

Negotiable / Unpublished

Close

Company overview

Sutherland Global ServicesCustomer Service Representative | Japanese Bilingual Sutherland Global ServicesCustomer Service Representative | Japanese Bilingual

Sutherland Global Services

IT / Communications / Internet /Communication Services

About Sutherland
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

Company profile

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