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  3. Customer Service Representative | Japanese Bilingual

Customer Service Representative | Japanese Bilingual

Negotiable / Unpublished

  • Sutherland Global Services
  • Location: Manila
  • Japanese level:Fluent │Required length of experience:Less than 1 year

Permanent role, 1 way flight ticket to Malaysia

  • Permanent
  • Less than 1 year
  • Close

Job summary

Job category Technical (Sales / Design / Development / Production Control)/Sales / Maintenance
Industry IT / Communications / Internet/ Communication Services
Employment type Permanent
Position level Associate
Number of openings 10
Desired entry time Anytime
Required language skill

Japanese (Fluent)

Foreign language competence
Working hours Full Time
Welfares / Leave systems Allowances : performance, travel, language, shift
AL : 10 days

1 way flight ticket to Malaysia.
2 weeks of free accommodation
Flexible working shift (no graveyard shift)
Medical & optical coverage
Performance allowance

Work details

Title: Japanese Speaker – Customer Service Associate
日本語スピーカー ― カスタマーサービスアソシエイト

Job Description
• Associate to handle general enquiries of customers over phone calls and live chats
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Maintains customer records by updating account information.
• Exemplary communication skills and customer-oriented approach
• Ability to present, persuade and communicate effectively
• Good knowledge of computer

Job Requirement


• Japanese Speaking with Kanji writing skill
• Both native & non-native are welcomed
• Non -Native should have N1 or N2 certification
ノンネイティブの方は N1、N2 の認定を取得している必要があります。
• Candidates with e commerce experience will be an advantage e commerce の経験をお持ちの方は優遇致します。
• Candidates with English communication skill is welcomed but not mandatory
• 3 weeks of paid training
3 週間トレーニングがあります。
• Able to work on flexible shift hours

About interview

Phone interview


PhilippinesManilaLevel 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City Map

Name of person in charge of hiring:Sanchez Aleksandra

Customer Service Representative | Japanese Bilingual

Sutherland Global Services

Negotiable / Unpublished


Company overview

Sutherland Global ServicesCustomer Service Representative | Japanese Bilingual Sutherland Global ServicesCustomer Service Representative | Japanese Bilingual

Sutherland Global Services

IT / Communications / Internet /Communication Services

About Sutherland
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

Company profile


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