Technical Support Representative | Mandarin Speaker

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

Be part of our program and earn 70,000 above monthly!

Responsibilities:
Manage customer accounts through high level of consultation
Directly responsible for selling our products and services
Become a product expert that helps advise customers what the best solution to their goals are
Answer questions and troubleshoot issues related to customer’s accounts, billing, and products.
Meet daily and monthly revenue targets and other metrics related to adherence, and survey scores
Field inbound contacts from new and existing customers while working within a non-scripted contact flow
WHAT WILL YOU GET?
Monthly language allowance
HMO + dependent (upon regularization)
Refer a Mandarin speaking friend & get cash incentives

Requirements:
Mandarin Speaker with basic English communication skills.
Experience with Sales and Tech service is an advantage
Good Customer Service skills to help customers
Excellent spoken and written communication
Strong interpersonal skills to include proven rapport building and sales techniques
WAH candidates must have 25mbps internet wired connection & Work On Site is available too

Phone interview

PhilippinesManila9F Shaw I.T. Center 360 Shaw Blvd cor. Nueve de Pebrero St. Brgy. Addition Hills, San Felipe Neri Mandaluyong City Map

Name of person in charge of hiring：Sanchez Aleksandra