职务概要
| 职位种类 | 技术类（销售工程师/设计/开发/生产管理）／开发/研究/试验/项目经理 |
|---|---|
| 行业类别 | IT/通信/互联网／ 软件类 |
| 职位类型 | 正式员工 |
| 岗位级别 | 按能力/经验 |
| 招聘人数 | 2 |
| 希望入职时间 | - |
| 必须语言能力 |
日语 （熟练-较少商务交流经验） |
| 希望具备的语言能力 | 英语、 |
| 工作时间 | 全职 |
详细工作内容
The Software Support Engineer is responsible for providing high-quality technical support and is involved in aspects of the software lifecycle: design, development, testing, implementation, installation, training, and support. This is a night shift position since you will work closely with our US team and clients.
Key Duties and Responsibilities:
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
Creates workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion.
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Required Qualifications:
Fluent in English and Japanese
Good at organizing, prioritizing and multi-tasking
Good at problem-solving
Good knowledge of multiple programming languages
Debugging and troubleshooting skills
Patience in working with customers who do not understand technical jargon
Good English verbal and written communication skills
Ability to be trained
Preferred Qualifications:
Responsibility and ability to work with little or no supervision
Dedication in keeping skills and knowledge fresh
Recognized certifications in applicable platforms (e.g. Linux, Microsoft, and ITIL)
One to three years of hands-on software development experience
关于面试
We interview through MS Teams. Send us your resume through our website: https://openit.com/job/software-support-engineer-2/
联络人
Software Support Engineer
Open iT, Inc.
需要确认/非公开
